How can we help?

Yes. Download and account creation are free. Premium features are on our optional subscription plans.

Only download from luxa.live. Verify the SHA-256 hash shown on the /download page matches your downloaded file before installing.

We're in Apple's review pipeline. Join the iOS waitlist on /download and we'll email you at launch.

LUXA works globally with automatic currency detection. Provider coverage is densest in South Africa today, and expanding — you can still request a quote anywhere and we'll notify pros as they join your area.

Open the app, tap Services, and choose the category you need (cleaning, childcare, driver, chef, wellness, and more).

Drop a pin on the map for the exact spot, pick when you need it, and adjust the duration slider. Add notes for the pro if needed.

Tap Request quotes — it's free. Every verified pro nearby who covers your category is notified in real time and replies with their own hourly rate and ETA.

In Bookings, open an offer to see the provider's hourly rate, live subtotal, LUXA 20% commission, provider earnings (80%) and total payable. Adjust duration and the estimate updates instantly.

Tap Confirm & book to lock in that pro at the shown total. Other offers are declined automatically and the booking flips to Confirmed.

Follow the pro on the live map. After the job, your payout is released to the provider and you can leave a rating.

Yes — from Bookings, use Cancel before the pro is en route. Changes made after a quote is accepted may affect the total; the timeline logs every action.

Each provider sets their own hourly rate within LUXA's approved range for that service. The total is hourly rate × duration, plus any active surcharges (weekends, peak hours, public holidays or emergency bookings).

LUXA takes a flat 20% platform commission. Providers keep 80% of every booking. Admins can adjust this platform-wide if regulations require it.

Nothing is charged when you request quotes. Payment is taken when you confirm a specific offer. Provider earnings are held until the job is marked completed, then released.

LUXA auto-detects your currency and converts prices from the provider's base currency. You always see totals in your local currency before confirming.

Yes — after a completed job you can add a tip. 100% of tips go to the provider.

Every provider goes through phone OTP verification, ID checks and admin review before appearing in the marketplace. Only 'Verified' pros can receive bookings.

See our Privacy Policy. We never sell your data and use bank-grade encryption for all payments and messages.

Message our team in the booking chat or email us (below). Every booking has a full activity timeline so our team can review exactly what happened.

Tap 'Become a partner' from the home page. Registration is 100% free — you'll pass phone + ID verification and go live once approved.

During onboarding, pick your hourly rate within LUXA's approved range for your category. You can update it later from your partner dashboard.

Earnings are held on the booking and released to your wallet after the customer marks the job as completed. Request a payout any time your wallet balance is positive.

When a customer requests quotes near you, we alert every verified pro whose category and service radius covers that location — in real time. You reply with your price and ETA.

Open luxa.live in Chrome and tap Install, get it on the Play Store, or download the signed APK from /download.

Open luxa.live in Safari, tap Share → Add to Home Screen. The native iOS app is coming — join the waitlist on /download.

Get it on the Amazon Appstore, or sideload the APK from /download after enabling apps from unknown sources.

The /download page shows a green 'LUXA is installed on this device' banner once the install completes.